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Changes

Changing or canceling a trip

To change a booked trip, call: a new time, a different drop-off, an extra passenger or an added stop is usually settled on the call. Have the booking reference, or the name and pickup date, to hand.

Canceling is free up to 24 hours before the pickup time; inside 24 hours there is no refund. A delayed flight needs no call — we track it and the pickup moves with it.

Frequently Asked Questions

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