Privacy Policy

1. Information We Collect

When you submit a quote request or booking through our website, we collect personal information including your name, email address, phone number, pickup and drop-off locations, and travel details. Our quote and booking form is hosted by our booking provider at portal.quintivel.com, and information you enter in that form is transmitted to that provider in order to process your request. We may also collect technical information such as your IP address and browser type through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information you provide solely to process your transportation request, confirm your booking, communicate relevant service details, and improve our service quality. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Communications

By submitting a request through our website, you consent to receive communications from Miles Charters regarding your booking by email and SMS. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe option in any email we send.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

6. Third-Party Services and Analytics

We may use third-party services such as Google Maps (for address autocomplete), analytics providers, and email delivery platforms. These third parties have their own privacy policies governing the use of your information within their platforms.

Specifically, this website uses Google Analytics 4 and Google Ads conversion tracking, which set cookies and collect usage data about your visit. Our booking provider also records browsing sessions on our home page only — this captures page interactions such as clicks and scrolling in order to diagnose problems with the booking form. Session recording does not run on any other page of this site, including this one.

7. Data Retention

We retain your personal information for as long as necessary to fulfill your booking, comply with legal obligations, and resolve disputes. Booking records are typically retained for a minimum of 7 years for accounting and legal purposes.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information held by Miles Charters. To exercise these rights, please contact us at contact@milescharters.com or call (833) 888-7656.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at contact@milescharters.com or call (833) 888-7656.