Terms & Conditions

1. Service Agreement

By booking a service with Miles Charters, you agree to these Terms and Conditions in full. Miles Charters provides premium ground transportation services including airport transfers, corporate transportation, event transportation, party bus rentals, and chauffeur-driven vehicle hire.

2. Bookings & Confirmation

All bookings are subject to vehicle and chauffeur availability. A booking is confirmed only upon receipt of written confirmation from Miles Charters. We reserve the right to decline any booking at our discretion.

3. Wait Time & Grace Periods

For airport pickups, Miles Charters provides up to 60 minutes of complimentary wait time from the actual flight landing time as recorded by our flight tracking system. For all other pickups, the complimentary grace period is 15 minutes from the scheduled pickup time. Additional wait time beyond the grace period may be charged at the applicable hourly rate.

4. Cancellations & Modifications

Cancellations made more than 24 hours before the scheduled pickup time are free of charge. Cancellations made within 24 hours of the scheduled pickup time are not refunded. No-shows are treated as a cancellation inside 24 hours.

Modifications to a confirmed booking are subject to availability and should be requested by phone. We reserve the right to cancel in the event of force majeure circumstances and will make reasonable efforts to provide an alternative or refund.

5. Pricing

All prices are quoted in US Dollars and are subject to applicable taxes. Gratuity is not included and is at the passenger's discretion. Quoted prices are fixed for the agreed route and service. Additional charges may apply for route changes, excess wait time, additional stops, or service upgrades requested after booking confirmation.

6. Passenger Conduct

Passengers are expected to conduct themselves respectfully at all times. Miles Charters reserves the right to terminate a journey without refund if passenger behavior poses a risk to the driver, vehicle, or other occupants. Passengers are liable for any damage caused to the vehicle during their booking.

7. Luggage & Property

Passengers are responsible for their own luggage and personal belongings. Miles Charters accepts no liability for loss, damage, or theft of passenger property during transportation.

8. Child Safety Seats

Child safety seats are available upon request. It is the responsibility of the booking party to provide accurate information regarding the child's age and weight to ensure the correct seat type is provided.

9. Liability

Trips are operated by licensed, insured local operators and arranged by Miles Charters. Our liability for any claim arising from the provision of services is limited to the value of the applicable booking. We are not liable for indirect, consequential, or incidental damages including missed flights, missed connections, or lost business opportunities.

10. Governing Law

These Terms and Conditions shall be governed by the laws of the State of Arizona, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts of Maricopa County, Arizona.

11. Changes to These Terms

Miles Charters reserves the right to modify these Terms and Conditions at any time. Updated terms will be published on this page. Continued use of our services constitutes acceptance of the revised terms.

12. Contact

For questions, please contact us at contact@milescharters.com or call (833) 888-7656.