Frequently Asked Questions
How pricing, pickups and cancellation work on every booking.
Pricing
How a price is worked out
Every price is for the whole vehicle. A trip from one place to another is priced on its distance — the vehicle's base charge plus a rate per mile — and fixed when you book; a round trip is twice the one-way price. Anything that holds the vehicle, like an event or a day out, is priced by the hour with a four-hour minimum.
Prices are in US dollars and subject to applicable taxes. Tolls on the agreed route are included; gratuity is not, and is at your discretion.
Pickup
At an airport, the driver waits outside the arrivals exit with a sign showing your name. We track the flight, and the first 60 minutes after it lands are free. For any other pickup, the free grace period is 15 minutes from the booked time; waiting beyond it may be charged at the vehicle's hourly rate.
Changes
Online booking needs 24 hours' notice; call for anything sooner. Canceling more than 24 hours before the pickup is free. A cancellation within 24 hours is not refunded, and a no-show counts as one. Changes to a confirmed booking are made by phone.
Frequently Asked Questions
Per vehicle. The price covers everyone in it.
On distance: the vehicle's base charge plus its rate per mile, fixed when you book.
Twice the one-way price.
Yes, with a 4-hour minimum, from pickup to drop-off.
Yes, on the agreed route.
No. Gratuity is at your discretion.
Yes, and subject to applicable taxes.
Outside the arrivals exit, with a sign showing your name.
We track it and move the pickup at no cost. The first 60 minutes after landing are free.
15 minutes from the booked time is free; after that, waiting may be charged at the hourly rate.
24 hours to book online. For less notice, call.
Yes. More than 24 hours before pickup it is free; within 24 hours it is not refunded, and a no-show counts as a late cancellation.
By phone.
Yes, free on request. Tell us each child's age and weight so the right seat is fitted.
No. It is private to your booking.
Yes, on one reservation.